Comments on: Premium Body Care at Budget Prices

By: Jane Johnson

Jane Johnson — Wed, 14 Sep 2011 18:09:25 +0000

@Linda I’m so sorry to hear about your bad experience. Thank you for giving us a chance to make it right. We’ve asked someone from your store to reach out to you directly. This individual will be in touch to discuss your product return and the product dissatisfaction you’ve experienced. Again, thanks for reaching out.

By: Linda

Linda — Fri, 09 Sep 2011 19:54:52 +0000

I purchased your 365 shampoo & grapefruit conditioner because their sulfate free. I live in the harsh desert and because I am sensitive I require gentle products, however I was very disappointed with both products because they serve no purpose whatsoever, and why for God’s sake do they have alcohol in them? Alcohol dries up the body and it can only dry the hair. And why does this product claim to help all all types, an advertising fraudulent statement! The result is; no body, no shine, no tangle free, it’s claims are a total misnomer. When I tried to return them after two uses I was given the third degree by the nasty old sales associate Arlene at the LV store on Lake Mead in Natural Living. I spoke to the mgr, and she supported her no return statement. Having been a Whole Foods, originally Wild Oats shopper for 15 yrs. w/o a history of returns, I was surprised at the lack of flexibility. Therefore I haven’t stepped back in your store since then. You ought to know the value of this product- it is absolutely worthless.

By: Michael Bepko

Michael Bepko — Thu, 07 Apr 2011 16:31:08 +0000

@Diane: Thank you for the feedback. I’ve shared your comments with our private label team.

By: Diane

Diane — Thu, 07 Apr 2011 07:30:11 +0000

I’m yet another person giving thumbs down to the new citrus grapefruit shampoo formula. I’m just discovering what other people have known for awhile because I stocked up on the old and just recently ran out. I have long hair and the new formula doesn’t rinse all the way out. I tried the “rewetting” technique; doesn’t help. Very disappointed. Any chance at all of getting the old formula back? I definitely will not be buying this product again.

By: Kathy

Kathy — Wed, 23 Mar 2011 22:41:55 +0000

Just wanted to say Thank You for the new formula. I have very sensitive skin and I used the citrus formula and the minty formula. Let me just say I am SO happy that it doesn’t make me break out all over. My last shampoo changed all of its ingredients and made it less natural and added sulfates. Using that for one day caused bumps all over my forehead, cheeks and back. Your formula doesn’t leave buildup and I like what is used for the ingredients! For those who complain about the lack of sudsing…the sudsing doesn’t get your hair clean! Its just a chemical reaction causing that effect. BTW if you wet your hair and then apply the product and then just wet it a tiny bit. You will get what your looking for “that soapy feel that makes you think its cleaning better” I will also say it didn’t burn my eyes when I accidentally got it in there. Thanks for a great product and at such a GREAT price! I have long and very very thick hair and really it doesn’t require any more product than any of the other shampoos I’ve tried.

By: Melissa Grey Satterfield

Melissa Grey Satterfield — Tue, 22 Mar 2011 01:50:35 +0000

I love your products ~ the shampoos, conditioners, shower gels and body lotions. What a great price! I have a website called “thebeautybargainhunter.com” and I’ve featured your products on it. Please take a look. I review drugstore and mass-market beauty products (bargain beauty products) and compare them to their pricier prestige counterparts.
Thank you for the time and effort you put in to developing the new formulas. I think I can speak for all Whole Foods customers when I say, we love getting a bargain at Whole Foods!

By: Kara

Kara — Tue, 24 Aug 2010 16:31:19 +0000

I LOVE the re-formulated shampoo and conditioner (herbal mint) It is the BEST I have EVER used (I was previously using Aveda). It controls my frizz and makes my hair nice and soft and is way less expensive and I actually like it better. (love the unscented body lotion too!)

By: Suzanne

Suzanne — Fri, 20 Aug 2010 15:37:11 +0000

I am sad to say that I do not like the new formulations for 365 shampoo & conditioner. I used to use the Grapefruit scent and loved them. The new formulation smell is so unappealing to me that I can no longer use them. I wish you would go back to the old forumulation.

By: M.r.M

M.r.M — Thu, 20 May 2010 16:26:17 +0000

Hi -I used to use the old grapefruit version and it was fantastic – the best shampoo I have ever found. I’m really unhappy with the new version – it makes my hair dry and lifeless. Is there any chance of reintroducing the old product alongside these new ones?

By: Andy

Andy — Fri, 30 Apr 2010 15:03:17 +0000

Oh my God. I am glad to see that I am not alone in sensing the smoky aroma of the unscented shower gel. I assume this is from the process of creating lye: pouring water through ash. I smell like barbecue sauce after every shower, but I don’t throw anything away, so I’m living with it until the next purchase of the mint scented version.